Privacy Policy

1. Who is responsible for your information?

Clascity, Inc. is responsible for personal information under its control.

Our designated Privacy Officer can be contacted at:

• Privacy Officer
• Clascity, Inc.
• Email: support@clascity.com
• Website: https://speech.askques.com/

2. Information we collect

The information we collect depends on how you use askSpeech.

Account and contact information

If you create an account or contact us, we may collect:

• Name
• Email address
• Login and authentication information
• Organization name
• Account preferences
• Communications with our support team
• Information you provide when reporting a problem

Speech and analysis content

When you request an analysis, we may collect and process:

• YouTube URLs or other submitted links
• Video titles, descriptions, channel names, and associated public metadata
• Transcripts
• Speech text
• Speaker names
• Prompts or instructions
• Generated reports and scores
• Selected quotations and excerpts
• Rewritten sections and suggested outlines
• Feedback you provide about an analysis
• Supported files, audio, or video that you choose to upload

Speech content may contain personal information about you, the speaker, audience members, or other people.

It may also reveal potentially sensitive information, such as religious beliefs, political opinions, health experiences, personal relationships, or other private matters. You should submit this information only when you have a lawful reason to do so.

Payment information

If you purchase a plan, subscription, or analysis credit, our payment provider may collect:

• Payment-card details
• Billing name and address
• Transaction identifiers
• Purchase amount
• Subscription status
• Payment success or failure information

askSpeech does not normally receive or store your complete payment-card number.

Usage and technical information

When you use askSpeech, we and our service providers may automatically collect:

• Internet Protocol address
• Browser type and version
• Device and operating-system information
• General geographic region inferred from your IP address
• Pages and features used
• Dates and times of access
• Referring pages
• Error, diagnostic, and performance information
• Account and session identifiers
• Cookie and similar-technology information
• Number, duration, and status of analyses
• Approximate token, processing, and resource usage

Information from third parties

We may receive information from:

• Authentication providers
• Payment processors
• Video and content platforms
• Transcript providers
• Analytics and security providers
• People who refer or invite you to the service

When you submit a public video link, we may retrieve publicly available content or metadata associated with that link.

3. How we use information

We use personal information to:

• Create and manage accounts
• Retrieve submitted speech content
• Process transcripts and other User Content
• Generate reports, scores, quotations, and recommendations
• Save and display analysis history
• Process payments and manage subscriptions
• Provide customer support
• Detect errors and improve reliability
• Secure accounts and prevent fraud or abuse
• Enforce our Terms of Service
• Communicate service notices and important changes
• Understand general feature usage
• Comply with legal and regulatory obligations
• Establish, exercise, or defend legal claims
• Improve askSpeech's interface, evaluation methods, and product experience

We will not use the private contents of your speeches or reports in public marketing materials without your express permission.

We will not use your User Content to train a general-purpose artificial-intelligence model unless we first clearly disclose that use and obtain any consent required by law.

We may use aggregated or de-identified information to understand and improve the service, provided that the information cannot reasonably be used to identify an individual.

4. Our legal reasons for processing information

Depending on where you live and the circumstances, we process personal information based on one or more of the following:

• Your consent
• The need to provide a service you requested
• The need to perform a contract with you
• Our legitimate interests in operating, securing, and improving askSpeech
• Compliance with legal obligations
• Protection of our rights or the rights and safety of others

You may withdraw consent where processing is based on consent. Withdrawal does not affect processing that occurred before consent was withdrawn and may prevent us from continuing to provide some features.

5. Artificial-intelligence processing

askSpeech uses third-party artificial-intelligence providers to generate analyses.

Our primary provider at launch is expected to be Google Gemini, accessed through a Cloud project with active billing.

We may also use OpenAI or another provider for certain classification, analysis, quality-control, safety, or support functions.

Information sent to an AI provider may include:

• The submitted transcript or relevant excerpts
• Your analysis instructions
• Speech type and audience context
• Internal evaluation criteria
• Generated drafts, reports, and scores
• Limited technical identifiers required to process the request

We configure production AI services to avoid permitting customer content to be used for training general-purpose models where the provider offers that option.

AI providers may temporarily retain prompts and responses for security, abuse detection, legal compliance, and service operation according to their contracts, settings, and policies.

Authorized personnel at a provider may review content in limited circumstances, such as investigating suspected misuse, safety-filter triggers, technical incidents, or legal requirements.

Do not submit confidential or highly sensitive information unless it is necessary for your analysis and you have authority to do so.

6. When we disclose information

We may disclose information to service providers that help us operate askSpeech, including providers of:

• Cloud hosting and data storage
• Artificial intelligence and machine learning
• Transcript retrieval and processing
• Authentication
• Payment processing
• Email delivery
• Customer support
• Application monitoring
• Analytics
• Security and fraud prevention
• Database backup and infrastructure

These providers may process information only for authorized purposes and subject to applicable contractual or legal protections.

We may also disclose information:

• When required by law, court order, or lawful government request
• To investigate fraud, security incidents, abuse, or violations of our Terms
• To protect the rights, safety, and property of askSpeech, our users, or others
• In connection with a merger, financing, restructuring, acquisition, sale, or transfer of all or part of our business
• With your direction or consent

We do not sell personal information for money.

We do not share personal information for cross-context behavioural advertising unless this Policy and any required consent mechanism clearly state otherwise.

7. International processing

askSpeech is operated from Canada, but some service providers may process or store information in the United States or other countries.

As a result, personal information may be subject to the laws of those countries and may be accessible to courts, governments, law-enforcement agencies, or national-security authorities where permitted by applicable law.

We assess our providers and use contractual, technical, and organizational protections appropriate to the nature of the information and the service.

8. Retention

We retain information only for as long as reasonably necessary for the purposes described in this Policy.

Our intended retention practices are:

• Account information is retained while your account remains active
• Saved analyses and reports are retained until you delete them or close your account
• Content removed from active systems is generally deleted or de-identified within 30 days
• Deleted information may remain in encrypted backups for up to 90 additional days
• Security, error, and application logs are generally retained for up to 90 days
• Customer-support records may be retained for up to two years after the issue is resolved
• Billing and tax records are retained for the period required by applicable financial and tax laws
• Information related to fraud, abuse, disputes, or legal claims may be retained for as long as reasonably necessary to address the matter

Third-party processors may maintain their own limited retention periods for security, abuse monitoring, backups, and legal compliance.

We may retain de-identified or aggregated information that no longer identifies you.

9. Your choices and rights

Depending on where you live, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of information
• Withdraw consent
• Object to or restrict certain processing
• Request a portable copy of certain information
• Close your account
• Opt out of marketing communications
• Complain to an applicable privacy regulator

You may exercise these rights by contacting support@clascity.com.

We may need to verify your identity before completing a request. We will respond within the time required by applicable law.

Some information may not be deleted immediately when retention is required for legal compliance, billing, fraud prevention, security, dispute resolution, or the protection of legal rights.

You may unsubscribe from promotional emails using the unsubscribe link in the email. You may still receive necessary account, billing, security, and service communications.

10. Information about other people

A transcript or speech may contain personal information about people who do not use askSpeech.

When you submit information about another person, you confirm that you have the legal authority or another lawful basis to submit and process that information.

Where appropriate, you are responsible for notifying that person about the processing.

We do not use the people mentioned in a submitted speech to create advertising profiles or contact them.

11. Cookies and similar technologies

askSpeech may use cookies, local storage, pixels, and similar technologies for:

• Login and authentication
• Security and fraud prevention
• Remembering preferences
• Maintaining sessions
• Measuring service performance
• Understanding feature usage
• Diagnosing errors

Cookies that are strictly necessary may be used automatically.

Where required by law, non-essential analytics or advertising cookies will be used only after obtaining the required consent.

You may control cookies through your browser settings and any cookie controls provided on our website. Blocking necessary cookies may prevent some features from working.

12. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information.

These may include:

• Encryption during transmission
• Encryption at rest where appropriate
• Restricted employee and contractor access
• Authentication and access controls
• Logging and monitoring
• Secure hosting providers
• Backup and recovery procedures
• Software updates and vulnerability management
• Incident-response procedures

No system is completely secure. We cannot guarantee that unauthorized access, disclosure, alteration, loss, or misuse will never occur.

If we discover a breach that creates a legally reportable risk, we will notify affected individuals and regulators as required by applicable law.

13. Children

askSpeech is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13.

If you believe a child under 13 has provided personal information, contact us at support@clascity.com.

Users who have not reached the age of majority where they live should use askSpeech only with the permission and supervision of a parent or legal guardian.

Do not submit private school records, counselling information, or other sensitive information about a minor unless you are authorized to do so and the submission is lawful.

14. Third-party websites and platforms

askSpeech may contain links to YouTube and other third-party services.

Their privacy practices are governed by their own policies, not this Privacy Policy.

We are not responsible for the privacy, availability, security, or content practices of third-party websites or platforms.

15. Automated analysis

askSpeech automatically generates feedback and scores based on submitted speech content.

These results are intended as advisory feedback. They are not used by askSpeech to make decisions about your employment, education, credit, housing, insurance, legal rights, or access to essential services.

You should not use an askSpeech score as the sole basis for making a high-impact decision about another person.

16. Changes to this Policy

We may update this Privacy Policy to reflect changes to our service, providers, legal obligations, or information practices.

We will post the updated version and revise the effective date.

If a change materially affects how we use previously collected personal information, we will provide additional notice or request consent where required.

17. Contact and complaints

Questions, requests, or complaints about privacy may be sent to:

• Privacy Officer
• Clascity, Inc.
• Email: support@clascity.com
• Website: https://speech.askques.com/

We will investigate privacy complaints and respond within a reasonable period.

You may also have the right to contact the privacy regulator responsible for your jurisdiction.